A question ? Your turn ! A question ? Your turn !

A question ? Your turn !

A question ? Your turn ! A question ? Your turn !

How do I return my mattress?

Don’t forget that your body needs an adjustment period of 14 days to really feel the benefits of your new Hypnia mattress. We recommend giving it more than a few night’s sleep before considering returning it. 

Steps to follow to return the mattress: 

  • Step 1 : contact us, by email or telephone before your 200-night trial ends (remember it begins the day your mattress is delivered) to inform us of your decision.
  • Step 2 : let our Customer Service team know what date you would like your mattress to be collected.
  • Step 3 : the carrier will contact you the day before and give you a 2 hour time slot for the collection.
  • Step 4 : the carrier will collect your return. They will provide a cover to protect the mattress during the return process.
  • Step 5 : we will receive your return and you will get a full refund.

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